VIRTUAL HEALTH DRIVERS
VIRTUAL HEALTH PROFESSIONAL

Our research shows that virtual health is changing the industry landscape, and traditional health care business models will likely need to evolve to stay competitive and win over consumers and patients.

VIRTUAL HEALTH DRIVERS

Almost 75 percent of respondents expect the challenges related to the drivers of health will remain in the coming decades, regardless of a virtual-first system that could expand access to care. Executives agreed that addressing the challenges around the drivers of health (also known as social determinants) would not be easy.Only 35 percent thought that new entrants would accelerate virtual health. About two-thirds of surveyed executives thought that removing regulatory and payment barriers would accelerate virtual health adoption.Nearly all respondents (94 percent) expect that next-generation data and interoperability solutions will enable widespread data sharing and 88 percent of executives predicted wearable devices will be integrated with care delivery, resulting in a more tailored, personalized virtual health experience for consumers.Three out of four executives predicted that industrywide investments in virtual health would be significantly higher (more than 25 percent) over the next decade than today.Fifty percent of executives thought at least a quarter of all outpatient care, preventive care, long-term care, and well-being services would move to virtual delivery by 2040.Their areas of expertise included digital health, strategy, innovation and technology, business development, and medicine. Executives were from hospitals and health systems, health plans, medical device and technology companies, and virtual-health vendors that are members or partners of the ATA. In November 2019-January 2020, the Deloitte Center for Health Solutions collaborated with the ATA (American Telemedicine Association), to survey and interview health care executives and find out how virtual health is likely to shape the health care landscape over the next two decades. Virtual care supports NSW Health's vision for a sustainable health system that delivers outcomes that matter to patients and the community, is personalised, invests in wellness and is digitally enabled.Go straight to smart. facilitating flexible service delivery models and multidisciplinary care.

VIRTUAL HEALTH PROFESSIONAL

improving clinical networks and professional collaboration.improving access to specialist services and support.Virtual care supports healthcare professionals by: Now, with advances in technology, the support for health professionals and benefits for patients and the health system are even greater. Healthcare professionals have been using technology to deliver care to patients for decades. have ability to connect with their loved ones through technology.have access to specialist services otherwise not available in their area.have more equitable and timely access to services to improve continuity of care.receive care closer to home, their family and community.Virtual care can help patients to receive more appropriate care in a timely fashion, and provides benefits for all patients, no matter where they live. NSW Health's priority is providing world class healthcare that is personalised, safe and of the highest quality. Potential benefits of virtual care for patients, carers and health care professionals store and forward – where a patient allows clinical information to be collected and sent electronically to another person or site for evaluation or management.remote monitoring – using technology to collect and send medical data to an app, device or service.video conference – video connection of two or more people allowing all participants to speak to each other, see each other and in some cases exchange data simultaneously.telephone – an audio connection between two or more people.In NSW, virtual care can be delivered in different ways, including: It complements the face-to-face care that you are used to.

Virtual care, also known as telehealth, safely connects patients with health professionals to deliver care when and where it is needed.

Virtual health